Cancellations of Custom-Printed Products (for pre-printed products, scroll down)
You may cancel your order at any time. However, if production has already started, you will be subject to a 50% restocking fee since we can no longer use products that have been printed on. We start production of orders within 12 to 24 hours of you placing your order (with the exception of same-day orders). Once an order has been completed, we no longer allow cancellations of the order.
Cancellations of Same-Day Orders
We do not offer cancellations of same-day orders due to the rapid nature in which they are produced.
Our refund policy applies once your products have been picked up, delivered, or shipped. We offer refunds on pre-printed products only. This means there are no refunds on custom-printed orders other than what is stated under our Satisfaction Guaranteed policy (scroll down to read).
To get a refund for a pre-printed product, you must contact us for a return authorization number. RETURNS WILL NOT BE ACCEPTED WITHOUT THIS NUMBER. Call us at 843-891-0775, Monday through Friday, from 9am to 5pm EST. We pay for shipping on all returns.
Once your product is received in our office, we will issue a refund within 48 hours. Once we’ve issued the refund, it is up to your bank when the money will appear in your account.
Satisfaction Guarantee for Custom-Printed Orders
We know how important custom-printed products are to you. You need it right every time and we want to earn your trust.
We offer a 100% satisfaction guarantee – either it’s done right or we’ll reprint your order with no hassles. Simply send your product(s) back within 7 days of delivery and we’ll make the job right. We’ll pay for shipping. Just make sure you call us at 843-891-0775 for a return authorization number.
If a re-print would result in you not receiving your product(s) by the original quoted turnaround time, we’ll give you a full refund.
While this guarantee should put your mind at ease, our goal is to provide you with the highest quality products the first time around so you don’t need to use this guarantee. We aim for perfection on every order.